Terms of Service

1.Introduction and Acceptance of Terms

Welcome to AegisQ Corporation. By accessing, using, or registering for any of the Services described below, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Services.

These Terms apply to your use of all AegisQ products and platforms, including but not limited to AegisQ-Security, AegisQ-Helm, AegisQ-CodeShield, and AegisQ-AISentinel, as well as any related APIs, documentation, support services, and websites operated by AegisQ Corporation.

AegisQ Corporation may update these Terms at any time. We will provide notice of material changes by posting the updated Terms and updating the "Effective Date" at the top of this document. Your continued use of the Services following such notification constitutes your acceptance of the updated Terms.

Relationship to Other Agreements: To the extent these Terms conflict with any SaaS License Agreement or Order Form executed between you and AegisQ Corporation, the SaaS License Agreement or Order Form shall control with respect to the subject matter of such conflict. These Terms serve as the baseline terms governing your use of the Services; product-specific SaaS License Agreements may supplement or supersede specific provisions herein.

2.Definitions

For purposes of these Terms, the following definitions apply:

• "Services" means all products, platforms, APIs, documentation, and support services offered by AegisQ Corporation, including AegisQ-Security, AegisQ-Helm, AegisQ-CodeShield, and AegisQ-AISentinel.
• "User" or "Customer" means the individual, organization, or entity that accesses or uses the Services.
• "Organization" means a multi-tenant instance or business unit with its own namespace within a multi-tenant Service.
• "Content" means all data, files, code, configurations, and information that you or your authorized representatives submit, upload, or input into the Services.
• "AI Agents" means artificial intelligence systems monitored and governed by AegisQ-AISentinel or provided as decision-support tools through AegisQ-Helm (such as CEO Agent, CFO Agent, CTO Agent, CISO Agent, COO Agent, CLO Agent, and VC Advisor Agent).
• "Behavioral Charter" means a governance configuration defining permitted actions, operational boundaries, and response rules for AI agents monitored by AegisQ-AISentinel.
• "Physical AI System" means any autonomous or semi-autonomous hardware system monitored via the Services, including but not limited to: collaborative robotic arms, industrial robotic arms, mobile robots and autonomous mobile robots (AMRs), humanoid robots, surgical and medical robots, drones and unmanned aerial vehicles (UAVs), and other physical devices controlled or monitored through software agents.
• "Kinematic Safety Charter" means Customer-defined specifications detailing allowable motion envelopes, velocity limits, acceleration boundaries, force thresholds, proximity zones, and safe operating ranges for Physical AI Systems, configured within AegisQ-AISentinel.
• "MSSP" means Managed Security Service Provider — a third-party service provider that uses AegisQ-Security to manage security for their clients' systems.
• "Subscription Plan" means the specific tier of service you have purchased (e.g., Free, Starter, Professional, Business, Enterprise, Enterprise Gov).
• "Confidential Information" means non-public information disclosed by one party to another under these Terms.

3.Account Registration and Security

3.1 Registration Requirements

To access certain Services, you must create an account and provide accurate, complete, and current information. You represent and warrant that:

• You are at least 18 years of age or the age of majority in your jurisdiction, OR you are an authorized representative of an organization that meets these requirements;
• All information you provide is accurate, current, and truthful;
• You have the legal authority to enter into these Terms on behalf of yourself or your organization;
• You will maintain the accuracy of your account information.

3.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials and account password. You agree to:

• Use a strong, unique password;
• Enable multi-factor authentication (MFA) when available — we recommend this for all accounts, especially those with administrative privileges;
• Notify us immediately of any unauthorized use of your account or breach of security;
• Not share your credentials with others;
• Log out of your account when accessing the Services from shared or public devices.

3.3 Multi-Tenant Organizations

If you are an organization administrator in a multi-tenant Service environment:

• You are responsible for controlling member access and permissions within your Organization;
• You are responsible for ensuring all members comply with these Terms;
• You may remove members or modify their access at any time;
• AegisQ is not liable for unauthorized actions by members of your Organization.

4.Product-Specific Terms

4.0 Current Product Tier Status

As of the Effective Date, the following product tier statuses apply:

• AegisQ Security: Generally Available (GA)
• AegisQ Helm: Beta
• AegisQ CodeShield: Beta
• AegisQ AI Sentinel: Early Access (v3.4.0)

Beta and Early Access products are governed by the additional terms in Section 5.3 (Free Tiers and Beta Programs). They are provided without uptime or response-time service-level agreements, and AegisQ may modify features, pricing, or discontinue these products at any time with reasonable notice. AegisQ may update this tier list with thirty (30) days' written notice to active subscribers.

4.1 AegisQ-Security

Overview: AegisQ-Security is an autonomous cybersecurity platform offered as SaaS, managed service, or self-hosted deployment. It provides multi-tenant, MSSP-ready threat detection and response capabilities.

Key Terms:

• Advisory Nature: Threat detection and security alerts are advisory in nature and do not guarantee the absence of threats or the completeness of threat detection. You are responsible for reviewing all alerts and taking appropriate action.
• Accuracy: AegisQ-Security achieves 99%+ accuracy in benchmark testing (KDD99, CICIDS2017 datasets). Actual results in your production environment may vary depending on network configuration, data quality, and threat landscape.
• Customer Responsibility: You are solely responsible for:
  • Reviewing and interpreting all security alerts;
  • Deciding whether and how to respond to detected threats;
  • Implementing remediations and security updates;
  • Maintaining comprehensive cybersecurity practices beyond AegisQ-Security.
• MSSP Customers: If you are a Managed Security Service Provider using AegisQ-Security to manage client systems:
  • You are responsible for properly configuring managed tenant instances;
  • You must obtain appropriate authorizations from your clients;
  • You are liable for unauthorized access to managed tenant data;
  • You must maintain segregation between client data.
• Self-Hosted Deployments: If you deploy AegisQ-Security on your own infrastructure:
  • You are responsible for all infrastructure security, patching, and maintenance;
  • You are responsible for secure network configuration and data isolation;
  • AegisQ is not responsible for data loss or security incidents resulting from infrastructure misconfiguration.
• Intellectual Property: AegisQ-Security incorporates technology covered by provisional patent applications across the AegisQ platform (14 total, including 9 Security-specific). You may not reverse engineer, decompile, or attempt to extract the underlying technology.

4.2 AegisQ-Helm

Overview: AegisQ-Helm is an AI executive suite SaaS platform for startups and SMBs, featuring specialized AI agents for business intelligence and decision support.

Key Terms:

• Decision Support Only: Helm agents (CEO, CFO, CTO, CISO, COO, CLO, and VC Advisor) are decision-support tools, not replacements for professional expertise. They provide analysis and recommendations, not binding advice.
• Not Professional Advice: You acknowledge and agree that:
  • CLO Agent provides legal information tracking and analysis, but does NOT constitute legal advice. You must consult with a qualified attorney for legal matters.
  • CFO Agent provides financial modeling and analysis, but does NOT constitute financial or investment advice. Consult with a qualified financial advisor.
  • VC Advisor Agent provides fundraising guidance and venture capital insights, but does NOT constitute investment advice. Conduct independent due diligence and consult with professional advisors.
• Your Responsibility: You are solely responsible for all business decisions made using Helm recommendations. AegisQ is not liable for the outcomes of such decisions.
• Leadership Profiles: Agent configurations encode general business philosophy and expertise. They do not provide specific professional advice tailored to regulated activities (law, accounting, financial advisory, etc.).
• Integration Data: Helm integrates with third-party services (Mercury Banking, GitHub, Stripe, and others). Data shared with these integrations is subject to their respective terms of service and privacy policies. You are responsible for authorizing each integration.
• Subscription Tiers: Helm offers Free, Starter, Professional, Business, Enterprise, and Enterprise Gov plans with varying features and limits. See the product page for current pricing and feature details.

4.3 AegisQ-CodeShield

Overview: AegisQ-CodeShield provides code security scanning via MCP server and VS Code extension, with privacy-first local scanning and optional LLM-powered analysis.

Key Terms:

• Scanning Limitations: Code scanning identifies potential vulnerabilities and security issues based on known patterns and heuristics. No scanning tool can detect all vulnerabilities, and the absence of reported issues does not guarantee code security.
• Privacy-First Processing: CodeShield processes source code locally on your machine by default. Your code is not transmitted to AegisQ servers unless you explicitly enable cloud features.
• LLM Integration: Optional LLM-powered analysis uses your configured provider (Anthropic Claude, OpenAI GPT, or other supported providers). Such analysis is subject to the respective provider's terms of service and privacy policy. You are responsible for:
  • Complying with your LLM provider's terms;
  • Ensuring code shared with LLM providers complies with your own security policies;
  • Reviewing LLM provider privacy policies before enabling LLM features.
• License Terms: CodeShield license keys are non-transferable and license-tier-specific. Free tier licenses are subject to limitations and may not be used for commercial purposes.
• License Tiers: AegisQ-CodeShield offers Free, Pro, Team, and Enterprise license tiers. See the product page for feature comparisons and pricing.
• Remediation Responsibility: Scan results are informational. You are solely responsible for evaluating findings, prioritizing remediation, and implementing fixes.

4.4 AegisQ-AISentinel

Overview: AegisQ-AISentinel is a universal behavioral monitoring platform for both software AI systems (LLMs, autonomous agents, ML pipelines) and physical AI systems (robots, drones, autonomous vehicles), providing behavioral monitoring, anomaly detection, kinematic safety enforcement, and compliance attestations in multi-tenant SaaS environments.

Key Terms — Software AI Monitoring:

• Monitoring, Not Guarantee: AISentinel monitors AI agent behavior based on configured Behavioral Charters. It is a governance and monitoring tool, not a guarantee against AI misbehavior or harmful outputs.
• Graduated Response Framework: AISentinel implements a five-level (L1-L5) graduated response protocol:
  • L1 (Observe): Record anomalous behavior
  • L2 (Alert): Notify administrators
  • L3 (Throttle): Reduce agent rate limits
  • L4 (Intervene): Pause agent actions pending review
  • L5 (Halt): Disable agent pending investigation
  The response triggered depends on the severity of detected anomalies relative to your configured Behavioral Charter.
• Charter Accuracy: The effectiveness of graduated responses depends entirely on the accuracy and completeness of your Behavioral Charter. You are responsible for:
  • Defining appropriate behavioral boundaries for your AI agents;
  • Regularly reviewing and updating charters as agent capabilities or risk posture changes;
  • Ensuring charters reflect your organization's risk tolerance and security requirements.
• Cryptographic Attestations: AISentinel generates cryptographic attestations (using quantum-resistant ML-DSA-65 signing per FIPS 204) proving that monitored agents operated within their Behavioral Charter at the time the attestation was issued. These attestations are point-in-time evidence and do not guarantee future compliance.
• Anti-Circumvention: AISentinel implements best-effort measures to prevent agents from circumventing governance controls. However, we cannot guarantee that determined attackers or misconfigured agents cannot bypass these measures.
• Trust Scoring and Certification: AISentinel provides agent trust scores, marketplace certification APIs, and actuarial risk data. Trust scores are algorithmically derived and subject to reputation decay. They are informational tools and should not be the sole basis for critical decisions.

Key Terms — Physical AI / Robotics Monitoring:

• Safety-Critical Disclaimer: Physical AI monitoring involves systems where malfunction may cause property damage, bodily injury, or death. AISentinel is a monitoring and governance layer, NOT a safety-rated controller. AISentinel does not replace your obligation to implement hardware safety systems, safety-rated PLCs, physical emergency stops, or other safety measures required by applicable law and industry standards (ISO 10218, IEC 62443, IEC 62304, EU Machinery Directive).
• Supported Robot Types: AISentinel supports monitoring of collaborative arms (e.g., UR, Franka, KUKA iiwa), industrial arms (e.g., KUKA KR, ABB IRB, Fanuc), mobile robots/AMRs, humanoid robots, surgical/medical robots, and drones/UAVs. Support for specific robot models is documented in our Integration Guide and may vary.
• Kinematic Safety Charters: You may define kinematic safety charters specifying joint limits, velocity caps, force thresholds, proximity zone definitions, and geofence boundaries. You are solely responsible for ensuring these charters are accurate, complete, and appropriate for your specific robot models, operating environment, and applicable safety regulations.
• Sensor Attestation: AISentinel provides sensor integrity verification via Merkle-proof attestation, drift detection, and tamper alerts. Sensor attestation provides evidence of sensor health at the time of measurement. It does not guarantee sensor accuracy and does not replace your obligation to maintain, calibrate, and inspect physical sensors.
• Physical Digital Twin: AISentinel may use URDF robot models for pre-execution validation and collision prediction. Digital twin simulations are approximations based on the models and parameters you provide. They do not replace physical safety testing and do not guarantee collision avoidance in real-world conditions.
• Robot Operating Modes: AISentinel supports three operating modes for robots:
  • Connected: Full cloud-based evaluation, real-time charter updates, and fleet coordination;
  • Degraded: On-robot agent with cached charters and store-and-forward telemetry when connectivity is limited;
  • Disconnected: Cryptographic lease system with hardware failsafe integration and local safety enforcement when no network is available.
  You are responsible for ensuring your safety infrastructure is adequate for all operating modes, including worst-case disconnected scenarios. The cryptographic lease system has finite expiration; when a lease expires without renewal, the system defaults to fail-safe behavior as configured. AegisQ is not liable for actions taken or not taken by robots during Degraded or Disconnected operation.
• Multi-Robot Coordination: AISentinel provides shared workspace monitoring, emergent risk detection, and fleet emergency stop capabilities. These features are governance aids and do not replace your obligation to implement physical safety barriers, light curtains, interlocks, or other safety measures required for multi-robot environments.
• Communication Requirements: Physical AI monitoring requires network connectivity (Ethernet, WiFi, 5G/4G LTE, satellite, mesh radio, or tethered). You are responsible for ensuring adequate, reliable network infrastructure. AegisQ is not liable for monitoring gaps or delayed responses caused by network failures, latency, or bandwidth limitations.
• Configuration Responsibility: You are solely responsible for:
  • Configuring governance rules, behavioral charters, and kinematic safety charters;
  • Ensuring kinematic parameters match your actual robot models and physical environment;
  • Monitoring generated attestations, safety alerts, and graduated response actions;
  • Investigating anomalies and safety events and taking corrective action;
  • Maintaining compliance with all applicable safety standards and regulations;
  • Ensuring human operators are trained and available to respond to safety events;
  • Implementing and maintaining hardware safety systems independent of AISentinel.
• Insurance Requirements: If you use AISentinel to monitor Physical AI Systems, you must maintain the following insurance coverage throughout the duration of your subscription:
  • Product/Robot Liability Insurance: Minimum $1,000,000 per occurrence covering bodily injury or property damage caused by your Physical AI Systems;
  • Workplace Safety Insurance: Workers' compensation insurance as required by applicable law for all personnel working in proximity to Physical AI Systems;
  • Property Damage Insurance: Coverage adequate for the replacement value of monitored Physical AI Systems and surrounding equipment;
  • Cyber Liability Insurance: Minimum $1,000,000 per occurrence covering data breach, system compromise, and unauthorized access events related to Physical AI Systems.
  Upon request, you agree to provide AegisQ with certificates of insurance verifying the above coverage. Failure to maintain required insurance may result in suspension of Physical AI monitoring features. For full insurance terms, refer to the SaaS License Agreement (Section 8.10).

5.Subscription and Payment Terms

5.1 Subscription Plans

The Services are offered under various Subscription Plans with different features, usage limits, and pricing. Current plans and pricing are published on each product's website or pricing page. By subscribing to a plan, you agree to the terms, features, and pricing for that plan.

5.2 Billing and Auto-Renewal

• Subscription fees are billed in accordance with your selected plan (monthly, annual, or other interval as specified);
• All fees are in USD unless otherwise specified;
• Subscriptions automatically renew at the end of each billing period unless you cancel;
• Billing is processed through Stripe or other payment processors we designate;
• You authorize AegisQ to charge the payment method on file for all fees and charges;
• AegisQ is not responsible for declined transactions — you are responsible for maintaining valid payment information.

5.3 Free Tiers and Beta Programs

Free tier access and beta program participation are provided "as is" without warranty. AegisQ reserves the right to:

• Modify or discontinue free tiers and beta programs at any time;
• Limit free tier usage by number of users, API calls, storage, or other metrics;
• Upgrade users to paid plans to continue access (with notice when feasible);
• Collect aggregated, de-identified usage metrics necessary to evaluate beta features (no individual-level behavioral tracking).

5.4 Price Changes

AegisQ may change subscription pricing with thirty (30) days' advance notice. Price increases will not apply to your current billing period. If you object to a price increase, you may cancel your subscription before the new price takes effect.

5.5 Refund Policy

• Annual Plans: Customers may request a pro-rated refund for annual subscriptions cancelled within thirty (30) days of purchase, minus any fees for services rendered;
• Monthly Plans: Monthly subscriptions are non-refundable;
• Refund requests must be submitted in writing to info@aegisq.com;
• Refunds will be processed to your original payment method within fifteen (15) business days.

5.6 Suspension for Non-Payment

If payment is not received by the due date, AegisQ may suspend access to the Services until payment is received. Continued non-payment may result in account termination and deletion of Content.

6.Intellectual Property

6.1 AegisQ IP Rights

AegisQ Corporation retains all right, title, and interest in the Services, including all code, algorithms, databases, documentation, interfaces, and intellectual property. This includes technology covered by fourteen (14) provisional patent applications across the AegisQ platform:

• 14 AI Sentinel patents (behavioral governance, kinematic safety, sensor attestation, physical digital twin, connectivity-aware safety, and related technologies)
• 7 Security patents (autonomous detection, ML orchestration, immunity propagation, biological architecture, and related technologies)

6.2 Limited License

Subject to these Terms, AegisQ grants you a limited, non-exclusive, non-transferable license to access and use the Services during your active Subscription period solely for your internal business purposes. This license does not permit you to:

• Reverse engineer, decompile, or disassemble the Services or underlying technology;
• Create derivative works or modifications of the Services;
• Attempt to extract, copy, or reuse the underlying algorithms, source code, or architecture;
• Use the Services to develop competing products or services;
• Rent, lease, or resell access to the Services to third parties;
• Use the Services for purposes other than those expressly authorized in these Terms.

6.3 Your Content

You retain all ownership rights to Content you provide or upload to the Services. By submitting Content, you grant AegisQ a worldwide, royalty-free license to use your Content as necessary to provide the Services, including storing, processing, and analyzing your Content.

6.4 Feedback

AegisQ may freely use any feedback, suggestions, feature requests, or other communications you provide regarding the Services without any obligation to you. This feedback may be used to improve products and services without restriction.

6.5 Third-Party IP Indemnity

AegisQ indemnifies you against third-party claims that the Services, when used in accordance with these Terms and documentation, infringe any patent, copyright, or trade secret. However, this indemnity does not apply to infringement claims arising from your modification of the Services, combination with other products, or misuse of the Services.

7.Data and Privacy

7.1 Privacy Policy

Your use of the Services is also governed by AegisQ's Privacy Policy, which is incorporated into these Terms by reference. Please review the Privacy Policy at aegisq.com/privacy for details on how we collect, use, and protect your data.

7.2 Data Isolation in Multi-Tenant Environments

For multi-tenant Services (Helm, AISentinel, and SaaS deployments of Security):

• AegisQ maintains logical and technical separation between data belonging to different Organizations;
• Your data is not visible to or accessible by other Organizations;
• Shared infrastructure does not compromise data isolation;
• Data isolation is enforced at the application, database, and network levels.

7.3 Data Used for Product Improvement

AegisQ does not use your Content or Application Data to train AI models, improve algorithms, or develop competing services without your explicit prior consent. Exceptions include:

• Aggregated, anonymized data may be used for performance monitoring and product analytics;
• Data may be used to investigate security incidents, fraud, or violation of these Terms;
• You may explicitly opt-in to sharing data for product improvement through account settings.

7.4 Data Export and Deletion

• Upon request, AegisQ will provide you with a machine-readable export of your Content (subject to technical feasibility);
• Data export requests must be made through your account settings or by contacting info@aegisq.com;
• Upon termination of your subscription, you have thirty (30) days to export your data before it is deleted;
• Data deletion follows the schedule and procedures outlined in the Privacy Policy.

7.5 Data Retention and Backups

AegisQ maintains automated backups and disaster recovery systems. Deleted data may be retained in backups for up to ninety (90) days before permanent deletion. For sensitive regulatory requirements, contact info@aegisq.com to discuss extended data retention or enhanced deletion procedures.

8.Acceptable Use

8.1 Prohibited Conduct

You agree that you will not, and will not permit others to, use the Services for any of the following purposes or in any of the following ways:

• Illegal Activity: Any activity that violates local, state, federal, or international law;
• Unauthorized Access: Attempting to gain unauthorized access to the Services, other users' accounts, or third-party systems;
• Multi-Tenant Circumvention: Attempting to access, modify, or view data belonging to other Organizations or tenants;
• Security Circumvention: Attempting to circumvent security measures, authentication mechanisms, encryption, or access controls;
• Competitive Intelligence: Using the Services to develop, market, or support products or services that compete with AegisQ offerings;
• Excessive Usage: Consuming resources beyond your Subscription Plan limits, including:
  • Exceeding API rate limits;
  • Launching denial-of-service or resource exhaustion attacks;
  • Mining cryptocurrency or performing compute-intensive tasks unrelated to the Services;
  • Sharing credentials to allow multiple users to use a single-user plan.
• AegisQ-Security Misuse: Using AegisQ-Security to:
  • Test, attack, or probe systems you do not own or have written authorization to test;
  • Launch attacks on third-party infrastructure;
  • Conduct security testing without proper authorization and compliance with applicable laws;
  • Interfere with or disrupt the legitimate operation of other systems.
• AegisQ-Helm Misuse: Using Helm agent recommendations for regulated professional services (legal, financial, medical, investment advice) without engaging qualified professionals;
• Malicious Content: Uploading, transmitting, or storing malware, viruses, trojans, or other malicious code;
• Harassment and Abuse: Harassing, threatening, or abusing AegisQ staff, other users, or third parties through the Services;
• Fraud and Misrepresentation: Misrepresenting your identity, affiliation, or authority to use the Services;
• Intellectual Property Violation: Uploading or transmitting content that infringes third-party intellectual property rights;
• Spam and Phishing: Using the Services for spam, phishing, or mass unsolicited communications.

8.2 Enforcement

AegisQ may investigate suspected violations and take appropriate action, including:

• Issuing warnings or notices;
• Suspending or terminating your account;
• Deleting violative Content;
• Reporting violations to law enforcement;
• Pursuing civil or criminal remedies.

9.Service Level and Availability

9.1 Best Effort Availability

AegisQ commits to using commercially reasonable efforts to maintain high availability of the SaaS Services (Helm, AISentinel, and cloud deployments of Security). However, we do not guarantee uninterrupted or error-free operation. Service interruptions may occur due to:

• Scheduled maintenance (with advance notice when possible);
• Unplanned incidents or emergencies;
• Third-party service failures (hosting providers, databases, etc.);
• Network or connectivity issues;
• Security incidents or necessary security patches.

9.2 Scheduled Maintenance

AegisQ may perform scheduled maintenance on the Services. We will attempt to provide at least forty-eight (48) hours' notice of scheduled maintenance, typically scheduled during off-peak hours. Maintenance windows may result in temporary service unavailability.

9.3 Enterprise SLA

Qualifying Enterprise plans may be eligible for Service Level Agreements (SLAs) with defined uptime commitments, remedies, and support terms. Contact info@aegisq.com to discuss SLA eligibility and terms.

9.4 Self-Hosted Deployments

If you deploy AegisQ-Security or other Services on your own infrastructure:

• You are responsible for all infrastructure uptime and availability;
• AegisQ is not responsible for downtime caused by your infrastructure;
• No SLA applies to self-hosted deployments unless separately negotiated;
• AegisQ provides software updates and patches, but you are responsible for deployment and testing.

9.5 Beta Products

Beta products and features are provided on an "as is" basis with no SLA or availability guarantee. Beta offerings may be modified, discontinued, or removed at any time. Data in beta products may be deleted without notice.

10.Limitation of Liability

10.1 Disclaimer of Warranties

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. AEGISQ DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

AEGISQ DOES NOT WARRANT THAT:

• The Services will meet your requirements or expectations;
• The Services will be uninterrupted, error-free, or free from defects;
• Any errors in the Services will be corrected;
• Your Content will be secure or protected against loss or unauthorized access;
• The Services are suitable for any particular purpose.

10.2 Specific Disclaimers

Without limiting the above, AegisQ specifically disclaims liability for:

• Security Product Failures: Even if you use AegisQ-Security, AegisQ is not liable for security breaches, data theft, malware infections, or cyberattacks that occur despite the Services. Threat detection systems are imperfect and may miss sophisticated attacks.
• Business Decisions: AegisQ is not liable for any business decisions, financial outcomes, investments, or strategic choices made based on recommendations from Helm AI agents or other Services.
• Missed Vulnerabilities: AegisQ is not liable for vulnerabilities, security flaws, or code defects that are not detected by CodeShield scanning.
• AI Agent Behavior: Even if you use AegisQ-AISentinel, AegisQ is not liable for unexpected, harmful, or undesirable behavior by AI agents you monitor or manage. Governance systems are monitoring tools, not guarantees of agent behavior.
• Physical AI / Robot Safety: AegisQ is not liable for property damage, bodily injury, death, or any other harm arising from the operation of robots, drones, autonomous vehicles, or other physical AI systems monitored by AISentinel. AISentinel is a monitoring and governance layer, not a safety-rated controller. You acknowledge that: (a) physical AI systems are inherently dangerous; (b) AISentinel does not replace hardware safety systems, safety-rated PLCs, physical emergency stops, or other required safety infrastructure; (c) kinematic safety charters, sensor attestation, and digital twin simulations are governance aids subject to limitations; (d) network connectivity failures may impair monitoring capabilities; and (e) you bear full responsibility for ensuring your physical AI systems comply with applicable safety standards (ISO 10218, IEC 62443, IEC 62304, EU Machinery Directive) independent of AISentinel.
• Disconnected / Degraded Operation: AegisQ is not liable for actions taken or not taken by physical AI systems during Degraded or Disconnected operating modes, including but not limited to: expired cryptographic leases, stale cached charters, delayed telemetry reporting, or hardware failsafe activations.
• Integration Failures: AegisQ is not liable for failures, delays, or data loss related to third-party integrations (Mercury Banking, Stripe, GitHub, LLM providers, robot manufacturers, OPC-UA servers, ROS 2 middleware, etc.).
• Third-Party Content: AegisQ is not liable for content, services, or products provided by third parties, including LLM providers, robot manufacturers, sensor suppliers, and integration partners.

10.3 Limitation of Damages

EXCEPT FOR CASES OF GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR BREACH OF CONFIDENTIALITY:

• Paid Subscribers: AEGISQ'S TOTAL AGGREGATE LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO AEGISQ IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE THOUSAND DOLLARS ($1,000).
• Free Tier and Beta Participants: AEGISQ SHALL HAVE NO MONETARY LIABILITY ARISING OUT OF OR RELATED TO YOUR USE OF FREE-TIER OR BETA SERVICES, EXCEPT AS EXPRESSLY REQUIRED BY APPLICABLE LAW.

IN NO EVENT SHALL AEGISQ BE LIABLE FOR:

• Indirect damages (including loss of profit, revenue, data, or business opportunity);
• Incidental damages;
• Special damages;
• Consequential damages;
• Punitive damages.

THESE LIMITATIONS APPLY EVEN IF AEGISQ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10.4 Assumption of Risk

You acknowledge that:

• No cybersecurity tool provides 100% protection;
• No AI governance or robot monitoring system can prevent all adverse outcomes;
• You are responsible for implementing a comprehensive security program;
• You should not rely solely on the Services for security or safety;
• Physical AI monitoring does not replace mandatory hardware safety systems, safety-rated controllers, or human oversight;
• You bear sole responsibility for ensuring physical AI systems comply with all applicable safety standards and regulations;
• You should obtain insurance coverage appropriate to your risk profile, including product liability and workers' compensation for physical AI deployments;
• You should consult with qualified security, safety, and legal professionals regarding your security and safety posture.

11.Indemnification

11.1 Customer Indemnification

You agree to indemnify, defend, and hold harmless AegisQ Corporation, its officers, directors, employees, and agents from and against all claims, damages, losses, liabilities, and expenses (including attorney's fees) arising from or related to:

• Your use of the Services in violation of these Terms;
• Your misuse, abuse, or unauthorized use of the Services;
• Your violations of applicable law;
• Content you upload or provide to the Services;
• Your infringement or alleged infringement of third-party intellectual property rights;
• Claims by other users of your Organization or account;
• Your failure to comply with these Terms or applicable policies.

11.2 AegisQ Indemnification

AegisQ agrees to indemnify, defend, and hold harmless you from and against all claims, damages, losses, and liabilities (including reasonable attorney's fees) arising from third-party claims that your authorized use of the Services (in accordance with these Terms and documentation) infringes any patent, copyright, or trade secret belonging to a third party.

This indemnity does not apply to claims arising from:

• Your modification of the Services;
• Your combination of the Services with other products or services;
• Your misuse or violation of these Terms;
• Third-party claims arising solely from your data or Content;
• Use of the Services other than in accordance with documentation.

11.3 Indemnification Procedures

The indemnified party must:

• Promptly notify the indemnifying party of the claim;
• Grant the indemnifying party sole control of the defense and settlement;
• Cooperate fully in the defense of the claim;
• Not settle the claim without the indemnifying party's consent (not to be unreasonably withheld).

12.Termination

12.1 Termination for Convenience

Either you or AegisQ may terminate your subscription for any reason with thirty (30) days' written notice. Termination is effective at the end of your current billing period or the date specified in the notice, whichever is later.

Refunds for Prepaid Subscriptions: If you have prepaid for an annual subscription and terminate for convenience, AegisQ will provide a pro-rata refund of the unused portion of your prepaid fees, calculated from the effective date of termination through the end of the prepaid term. No refund is available for monthly subscriptions or for any period in which the Services were available and accessible to you.

12.2 Immediate Termination

AegisQ may terminate your subscription immediately without notice if:

• You violate these Terms in a material way;
• You violate applicable law or engage in illegal activity;
• You breach the Acceptable Use policy;
• You fail to pay amounts due and do not remedy the failure within fifteen (15) days of notice;
• Your use poses a security risk to AegisQ systems or other users;
• You attempt to circumvent security measures or access controls.

12.3 Effects of Termination

Upon termination or expiration of your subscription:

• Your access to the Services ceases immediately;
• All data stored in the Services remains subject to the Privacy Policy retention schedule;
• You have thirty (30) days to export your data;
• After thirty (30) days, your data is permanently deleted;
• All rights and licenses granted under these Terms terminate;
• You are still liable for any outstanding fees or charges.

12.4 Survival

The following sections survive termination or expiration: Definitions, Product-Specific Terms, Intellectual Property, Data and Privacy, Limitation of Liability, Indemnification, Dispute Resolution, and General Provisions.

13.Dispute Resolution

13.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws principles.

13.2 Arbitration

Any dispute arising out of or relating to these Terms, your use of the Services, or any related matter where the total amount in controversy is less than $250,000 USD shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules and Supplementary Procedures.

The arbitration shall be conducted:

• In a mutually convenient location (or remotely if both parties agree);
• Before a single neutral arbitrator;
• With discovery limited to matters directly relevant to the dispute;
• With each party bearing its own costs and attorneys' fees, except as awarded by the arbitrator.

Either party may request that the arbitrator award attorneys' fees and costs to the extent permitted by law.

13.3 Litigation

Any dispute where the total amount in controversy exceeds $250,000 USD may be brought in the federal or state courts located in Delaware. Both parties consent to the exclusive jurisdiction and venue of these courts.

13.4 Class Action Waiver

You agree that arbitration or litigation shall be conducted on an individual basis and not as a class action, collective action, or representative action. You waive your right to participate in any class, collective, or representative action against AegisQ. Disputes must be brought in your individual capacity.

13.5 Equitable Relief

Notwithstanding the above, either party may seek injunctive relief in court to prevent irreparable harm or enforce intellectual property rights.

13.6 Pre-Dispute Resolution

Before initiating formal dispute resolution, either party should attempt to resolve the matter informally by contacting the other party at info@aegisq.com and negotiating in good faith for thirty (30) days.

14.General Provisions

14.1 Entire Agreement

These Terms, together with the Privacy Policy and any other documents referenced herein (including product-specific documentation and acceptable use policies), constitute the entire agreement between you and AegisQ concerning the Services and supersede all prior and concurrent agreements, understandings, and discussions, whether written or oral.

14.2 Severability

If any provision of these Terms is held invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or if that is not possible, shall be severed. The remaining provisions shall remain in full force and effect.

14.3 No Waiver

AegisQ's failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver of these Terms must be in writing and signed by an authorized representative of AegisQ.

14.4 Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms without AegisQ's prior written consent. Any unauthorized assignment is void. AegisQ may assign these Terms to a successor or affiliate without your consent.

14.5 Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms due to causes beyond its reasonable control, including acts of God, natural disasters, war, terrorism, pandemics, government action, or internet infrastructure failures. The affected party must promptly notify the other party and take all reasonable steps to resume performance.

14.6 Notices

Any notice, demand, or communication required or permitted under these Terms shall be in writing and shall be deemed given when:

• Delivered personally;
• Sent by email (with read receipt or confirmation);
• Sent by certified mail, postage prepaid, return receipt requested;
• Sent by reputable overnight courier (FedEx, UPS, etc.).

Notices to AegisQ should be sent to info@aegisq.com. Notices to you shall be sent to the email address associated with your account or the address on file.

14.7 Counterparts

These Terms may be executed in multiple counterparts, each of which shall be deemed an original and all of which together shall constitute one instrument.

14.8 Relationship of Parties

Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and AegisQ. You are an independent customer, and AegisQ is not your agent or representative.

14.9 Third-Party Beneficiaries

These Terms are for the exclusive benefit of you and AegisQ. No third party has any rights or claims under these Terms, except as expressly stated (e.g., indemnified parties).

14.10 Headings

Section headings are for convenience only and do not affect the meaning or interpretation of these Terms.

14.11 Interpretation

The use of "including" means "including without limitation." These Terms shall not be construed against the drafter. Both parties have had the opportunity to review these Terms with legal counsel.

15.Contact Information

If you have questions about these Terms of Service or the Services generally, please contact AegisQ Corporation:

For data privacy inquiries, please refer to our Privacy Policy or contact our Data Protection Officer at info@aegisq.com.

Document Information

• Effective Date: March 24, 2026
• Version: 1.0 (DRAFT)
• Status: Template pending legal review
• Products Covered: AegisQ-Security, AegisQ-Helm, AegisQ-CodeShield, AegisQ-AISentinel

For the latest version of this document, visit aegisq.com/terms